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At Ansemble by Shalu, we aim to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we offer a straightforward refund policy to guarantee a hassle-free experience.
To be eligible for a refund, please ensure that:
Request is Within the Specified Timeframe: Contact our customer service team at [Enquiry@ansemblebyshalu.com] within [7] days of receiving your order to initiate a refund request.
Items are in Original Condition: All items must be unworn, unwashed, and in their original packaging with tags attached.
Certain items are not eligible for refunds, including:
- Final sale or clearance items
- Items without their original tags or packaging
- Items that show signs of wear, use, or damage
Upon approval of your refund request, the process will proceed as follows:
Return Authorization: Contact our customer service team to request a return authorization and receive instructions on how to return the item(s).
Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective item. We recommend using a trackable shipping service, and Ansemble by Shalu is not liable for any lost or undelivered packages.
Refund Issuance: Once we receive and inspect the returned item(s), refunds will be processed to the original payment method within [7] days. Please note that shipping fees are non-refundable. Please note: Refund/Bank transfer are only Applicable for Prepaid orders / online payments made through our websitewww.ansemblebyshalu.com
Payment made with COD option will receive store wallet credit exact to the amount paid by you, which can be used Anytime in a Year.
Late or Missing Refunds: If you haven’t received a refund within the specified time, please check your bank account first. Contact your credit card company or bank, as processing times may vary. If the issue persists, reach out to us for assistance.
Sale Items: Only regular-priced items may be refunded. Unfortunately, sale or clearance items are not eligible for refunds.
If you have any further questions or need assistance regarding refunds, please contact our customer service team at [Enquiry@ansemblebyshalu.com]. We're committed to ensuring your satisfaction and will assist you throughout the refund process.